A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think …
European VAT seems like a daunting topic for eCommerce companies, but it’s crucial to understand. Find out everything you need about EU VAT in simple terms!
The 2020 holiday season is set to be the biggest one ever! We take a detailed look at the figures and explore how you can take advantage and make huge sales!
Mobile devices like smartphones and tablets offer you the convenience of buying and selling things at the click of a button. Mobile commerce is an eCommerce category that has quickly gained popularity owing to the ease of transacting. In 2021 specifically, mobile commerce sales are expected to capture a 72.9% share of the total retail …
Choosing an ecommerce platform for your business can be tricky. There’s so much choice out there and comparing features such as templates, looking at benefits and pricing can be overwhelming. Two of the big names in the ecommerce arena are BigCommerce and Shopify. Both are browser-based (no software) website builders that enable you to sell physical …
If you’re running a digital business, the chances are you’ve thought about, or at the very least have heard about, conversion rates. Conversion rates are one of the key performance indicators (KPIs) used to determine how well an eCommerce business is performing. More specifically, conversion rates are an important metric because they provide insights into …
When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations for a good reason – their solutions are powerful and offer many benefits for businesses looking to seamlessly run their customer service operation. Both platforms offer a comprehensive suite of …
eCommerce businesses live and die by Transaction Intelligence, the data they hold on the customer’s path to purchase. Using helpdesk software like eDesk is a powerful, secure and streamlined way to translate that data into action. Are you still on the fence about investing in eCommerce helpdesk software for your business? Consider the following, it …
Guest post by Brian Dean from Backlinko Tapping into a trending product category can be a goldmine for any eCommerce site. That’s because a trending product means less competition on Google. Fewer Facebook ads in that space. And you can usually charge more than you could for a product with 1000+ competitors. All of which …
With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such …