If you’re running a digital business, the chances are you’ve thought about, or at the very least have heard about, conversion rates. Conversion rates are one of the key performance indicators (KPIs) used to determine how well an eCommerce business is performing. More specifically, conversion rates are an important metric because they provide insights into …
eCommerce businesses live and die by Transaction Intelligence, the data they hold on the customer’s path to purchase. Using helpdesk software like eDesk is a powerful, secure and streamlined way to translate that data into action. Are you still on the fence about investing in eCommerce helpdesk software for your business? Consider the following, it …
Guest post by Brian Dean from Backlinko Tapping into a trending product category can be a goldmine for any eCommerce site. That’s because a trending product means less competition on Google. Fewer Facebook ads in that space. And you can usually charge more than you could for a product with 1000+ competitors. All of which …
With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such …
The internet has transformed how we shop, with lower prices, more choice and almost unlimited availability, all from the convenience of our homes and our phones. But the challenges of 2020 have forced changes upon the eCommerce community that have been embraced by both buyers and vendors at a speed which technologists could not have …
Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence on a small but actionable scale. You can use that data to make immediate improvements to your business. But what about the big picture? Never fear, eDesk have crunched the …
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. In fact, research has found that 68% of consumers say they are willing to pay more for products and services from a brand known to offer good …
If you’re an independent artisan, maker or a distributor of handmade or vintage items, you may be considering Etsy as a marketplace to sell your products. Alongside Amazon, eBay, and Walmart, Etsy is one of the most popular online marketplaces. However, Etsy sets itself apart from other ecommerce marketplaces because it specializes in offering only …
In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In this rapidly growing industry, staying ahead of the latest eCommerce trends is the key to maintaining an edge over your competitors and attending the world’s leading eCommerce conferences is a …
Business is booming when it comes to ecommerce, helped swiftly along by the impact of COVID-19 as a new wave of online companies have opened. Some brand new and some who have been forced to pivot just to survive. But even in these challenging times of extreme change and a guaranteed stream of highly motivated …