No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right? Well, it is! Because 73% of consumers say customer experience plays a key role in their purchasing decisions. What Exactly is eCommerce Customer Experience? Customer experience is the perception customers …
Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating. But customer support doesn’t have to be a labour-intensive process. Having a well-defined strategy in place and excellent customer support software is the best way to manage it successfully. Here …
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service. In fact, it’s been this attention to detail and focus on the customer experience that …
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. In fact, research has found that 68% of consumers say they are willing to pay more for products and services from a brand known to offer good …
If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on social media. Social platforms like Facebook, Twitter, and Instagram provide a useful two-way communication channel with your customers. But it’s up to you as a company to have the right …
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service …
Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …
Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.