eCommerce customer service can improve your ratings, win you more reviews and boost your sales! Getting it right is hugely important for online sellers!
Help desk software is essential for eCommerce businesses. We take a close look at what help desk software is and how it makes customer service easy!
A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!
Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome!
Find out the customer service skills that every support agent needs. From empathy to teamwork, which skills are essential in every customer support team?
Looking to put a rocket under your eBay sales? We’ve compiled 16 essential hacks that can help you to increase your sales on eBay.
Winning the Facebook very responsive to messages badge is all about fast customer service. Learn how to answer Facebook messages quickly and get the badge!
Customer service metrics enable you to assess, improve and optimize your relationship with buyers. Discover what metrics to use and how to measure them!
Product pages make or break sales for eCommerce sites. Follow these seven steps to create a producr page that converts, with examples from the world’s best!