Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
Customer Service
3 Ways AI Customer Support Can Improve Your Ecommerce Business
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
Improve Customer Service on Shopify With an eCommerce Helpdesk
Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.
10 Ways to Handle Angry Customers (And Make Them Happy)
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome!
eCommerce Customer Service: Ultimate Guide (2021)
eCommerce customer service can improve your ratings, win you more reviews and boost your sales! Getting it right is hugely important for online sellers!
Does Your eCommerce Business Need a Helpdesk?
Help desk software is essential for eCommerce businesses. We take a close look at what help desk software is and how it makes customer service easy!
6 Reasons Why a Knowledge Base is Essential for Online Sellers
A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!
How to Create a Customer Oriented eCommerce Business
Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales
15 Customer Service Skills Every Support Agent Needs
Find out the customer service skills that every support agent needs. From empathy to teamwork, which skills are essential in every customer support team?
16 Essential Hacks to Increase eBay Sales in 2021!
Looking to put a rocket under your eBay sales? We’ve compiled 16 essential hacks that can help you to increase your sales on eBay.