With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such …
Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence on a small but actionable scale. You can use that data to make immediate improvements to your business. But what about the big picture? Never fear, eDesk have crunched the …
London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise …
2021 has started with a real sense of optimism, not just in our personal lives but for our businesses as well. At eDesk, we have resolved to help the eCommerce community to learn, grow, and win fans – will you join us? We believe that eCommerce brings communities together, connecting customers and sellers through positive …
As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny. Over the coming months, we will blog about what the retail …