Is Amazon Deleting or Blocking Your Reviews?
Amazon reviews

Is Amazon Deleting or Blocking Your Reviews?

Reviews are a fundamental part of being a success selling on Amazon, so the idea that yours could be blocked or deleted is worrisome. How do you know if it’s happening to you? This post uncovers what’s going on with product reviews on Amazon and what you can do to avoid that pitfall. Are Amazon …

How to Create a Great eCommerce Customer Experience
eCommerce customer experience

How to Create a Great eCommerce Customer Experience

No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right? Well, it is! Because 73% of consumers say customer experience plays a key role in their purchasing decisions. What Exactly is eCommerce Customer Experience? Customer experience is the perception customers …

5 Ways to Improve Your Amazon Customer Experience
Amazon Customer Experience

5 Ways to Improve Your Amazon Customer Experience

Amazon is all about the customer experience. It’s right there in their logo, with the arrow going from a to z to represent their guarantee. As a seller, it’s your job to ensure you’re delivering a stellar customer experience every single time, and this post has five ways you can keep doing that. 1. Make Your …

What is the Amazon Request a Review Button?
Amazon request a review

What is the Amazon Request a Review Button?

We all know how tough it is to get a buyer to leave a review once the sale’s been completed, so how cool is it that Amazon’s introduced a “Request a Review” button on the Order Details page in Seller Central? If you’re not using feedback software to automate the process for you, then the …

9 Ways to Get Amazon Product Reviews in 2021
Amazon product reviews

9 Ways to Get Amazon Product Reviews in 2021

Amazon product reviews are an important part of a product’s success on the marketplace.  According to a G2 study, 92% of us are more likely to buy a product after reading a positive review. But what are the best ways of getting more Amazon product reviews in 2021? This post will detail some of the …

11 Ways to Find Trending Products To Sell on Your eCommerce Site
Find Trending Product to Sell Online

11 Ways to Find Trending Products To Sell on Your eCommerce Site

Guest post by Brian Dean from Backlinko Tapping into a trending product category can be a goldmine for any eCommerce site. That’s because a trending product means less competition on Google. Fewer Facebook ads in that space. And you can usually charge more than you could for a product with 1000+ competitors. All of which …

4 Customer Feedback Templates That Actually Get Results
Customer feedback templates

4 Customer Feedback Templates That Actually Get Results

Every eCommerce business knows the relevance of customer feedback — and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business strategies? According to our own internal data, 50% of eDesk Feedback clients send more than 1,900 review requests each month …

Amazon Seller Feedback: Everything You Need to Know
Amazon Seller Feedback

Amazon Seller Feedback: Everything You Need to Know

Amazon got to where it is today by providing a world-class experience for customers, an experience built on trust. If you’re selling on Amazon, you need to do your bit to maintain that trust. In return, you’ll find yourself flooded with positive feedback and kind words…or will you? Is maintaining a good level of Amazon …

7 Steps to Improve Your Customer Support Strategy
Customer Support Strategy

7 Steps to Improve Your Customer Support Strategy

Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating. But customer support doesn’t have to be a labour-intensive process. Having a well-defined strategy in place and excellent customer support software is the best way to manage it successfully. Here …

7 Top Customer Support Trends for 2021
Customer support trends

7 Top Customer Support Trends for 2021

Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service.  In fact, it’s been this attention to detail and focus on the customer experience that …