Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
Chris Dunne
3 Ways AI Customer Support Can Improve Your Ecommerce Business
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
10 Ways Your Ecommerce Brand Can Win in 2021
As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny. Over the coming months, we will blog about what the retail …
7 Best Enterprise Ecommerce Platforms for 2021
If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations …
Improve Customer Service on Shopify With an eCommerce Helpdesk
Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.
10 Ways to Handle Angry Customers (And Make Them Happy)
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome!
eCommerce Customer Service: Ultimate Guide (2021)
eCommerce customer service can improve your ratings, win you more reviews and boost your sales! Getting it right is hugely important for online sellers!
Does Your eCommerce Business Need a Helpdesk?
Help desk software is essential for eCommerce businesses. We take a close look at what help desk software is and how it makes customer service easy!
Amazon Renewed: Everything You Need to Know
Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller. But there’s one particular opportunity on Amazon many ecommerce sellers aren’t aware of, Amazon Renewed. Below, we’ll cover what Amazon Renewed is, which products are eligible, and the steps you can take …
9 Awesome Social Media Tips for Cyber Weekend
Where better than social media to grab smartphone-savvy consumers’ attention. Here are some top tips to make sure you make some noise this coming Cyber Weekend.